Shipping Policy

Effective Date: January 4, 2025

Welcome to ZORASOPIC, your destination for premium Western cuisine. This Shipping Policy outlines the terms and conditions related to the shipping of products ordered through our website, zorasopic.com.

Shipping Methods & Delivery Times

  1. Standard Shipping:

    • Delivery Time: 3–7 business days.
    • Cost: Calculated at checkout based on the weight and destination.

  2. Expedited Shipping:

    • Delivery Time: 1–3 business days.
    • Cost: Higher rates apply, calculated at checkout.

  3. Local Pickup:

    • Available at our location:
      418 Lebanon St, Malden, Massachusetts (MA), 02148.
    • Pickup Hours: Monday–Saturday, 9 AM–7 PM.

Shipping Regions

We currently ship within the United States. International shipping is not available at this time.

Order Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed after 3 PM or on weekends/holidays will be processed the next business day.

Shipping Fees

  • Shipping fees are calculated based on the total weight of your order, delivery location, and shipping method selected at checkout.
  • Any applicable taxes or duties are displayed at checkout and are the responsibility of the customer.

Tracking Information

Once your order is shipped, you will receive an email with tracking information to monitor your delivery.

Undeliverable Packages

If a package is returned to us due to an incorrect address or failure to receive, customers are responsible for additional shipping charges to resend the package.

Damaged or Lost Packages

  • If your package is damaged during shipping, please contact us immediately at info@zorasopic.com or call (781) 324-1232 with photos of the damage.
  • For lost packages, please reach out to the carrier first. If unresolved, contact us for further assistance.

Contact Us

For any shipping inquiries or assistance, please contact:

  • Phone: (781) 324-1232
  • Email: info@zorasopic.com
  • Address: 418 Lebanon St, Malden, Massachusetts (MA), 02148

We strive to ensure every order arrives on time and in perfect condition. Thank you for choosing ZORASOPIC for your Western cuisine needs!