Zorasopic Refund and Return Policy

Effective Date: January 4, 2025
Welcome to Zorasopic!

At Zorasopic, we are committed to ensuring that our customers are completely satisfied with their purchases. If you are not fully satisfied with your purchase, we offer a return and refund policy designed to provide a smooth and straightforward process for resolving any issues. Please read the following Refund and Return Policy carefully.

Company Information:
Zorasopic is a premium food brand offering high-quality gourmet products. We are committed to delivering the best culinary experience for our customers.

1. Eligibility for Returns

We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return window from the date of delivery for most products. To be eligible for a return, the following conditions must be met:

  • The product must be unused, unopened, and in its original, undamaged packaging.
  • The product must be returned within 30 days of the delivery date.
  • You must provide proof of purchase, such as your order number or receipt, to initiate the return process.

Please note that certain items, including perishable goods or products that have been opened or used, may not be eligible for return. Items that are marked as “Final Sale” or “Non-Returnable” are also exempt from the return policy.

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Zorasopic: Send an email to info@zorasopic.com with your order number and the reason for the return.
  2. Return Authorization: Our customer service team will review your request and, if your return is eligible, we will issue a Return Authorization (RA) number.
  3. Package the Item: Carefully repackage the product in its original packaging, including any documentation or accessories that were included with your order.
  4. Shipping the Return: Once you receive the RA number, please ship the product back to us at the address provided in the return instructions. You are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item or defective product). We recommend using a trackable shipping service to ensure that the product is returned safely.

3. Return Shipping Costs

Unless the return is due to an error on our part (e.g., a defective product or incorrect order), you will be responsible for the return shipping costs. If you received free shipping on your original order, the cost of return shipping will be deducted from your refund.

We recommend using a reliable and trackable shipping service to return your items, as we are not responsible for lost or damaged returns during shipping.

4. Refund Process

Once we receive the returned product and verify that it meets the eligibility requirements outlined above, we will process your refund. The refund will be issued to the original payment method used for the purchase.

  • Refund Timeframe: Please allow up to 7-10 business days for the refund to be processed once we receive the returned item. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
  • Partial Refunds: If the returned product does not meet the conditions for a full refund (e.g., opened or damaged items), we may issue a partial refund or reject the return entirely. You will be notified of the decision if this occurs.

5. Exchanges

If you would like to exchange an item for a different product or size, please follow the return process outlined above and place a new order for the desired product. At this time, we do not offer direct exchanges, but we will be happy to issue a refund once the original item is returned.

6. Defective or Damaged Products

If you receive a defective, damaged, or incorrect product, we apologize for the inconvenience. In such cases, please contact us immediately by emailing info@zorasopic.com with your order number and photographs of the damaged or incorrect product. We will arrange for a return and provide a full refund or replacement at no cost to you, including the return shipping charges.

7. Final Sale Items

Certain items are not eligible for return or refund. These include:

  • Perishable food products
  • Items marked as “Final Sale” or “Non-Returnable”
  • Opened or used products, unless defective

Please check the product details and descriptions on our website before purchasing to confirm whether the item is eligible for return.

8. How to Contact Us

If you have any questions or concerns regarding our Refund and Return Policy or need assistance with your return, please feel free to contact our customer support team:

  • Email: info@zorasopic.com
  • Phone: (781) 324-1232
  • Business Hours: Monday to Friday, 9:00 AM to 5:00 PM EST

Our team is available to assist you with the return process and address any questions or concerns you may have.

9. Important Notes

  • Return Packaging: Please ensure that the item is carefully packed to prevent damage during return shipping.
  • Restocking Fees: Zorasopic reserves the right to charge a restocking fee for certain returns, especially if the product is not returned in its original, unused condition.
  • Gift Returns: If the item you are returning was a gift, we will process a refund to the original purchaser’s account.